Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
As our investigation of the incident is complete, we would like to provide you with more detailed information about the incident that occurred on December 18, between 11:30 AM and 12:43 PM \(CET\).
Summary
Some users have experienced difficulties accessing news articles via the search function. In addition, the profile page could not be loaded.
What happened
Due to a change in the system, the links to the desired content within the search were no longer available.
Impact
All users on the US and German servers could not click on news articles in the search results or access the user profile.
Future improvements
To ensure the reliability of the system, we will add additional integration tests verifying the presence of links in the search results.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.