Summary:

As our investigation of the incident is now complete, we would like to share more details about the issue that occurred between May 08, 08:50 CEST, and May 09, 09:18 CEST.

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What happened:

The synchronization process between two systems responsible for aligning user group IDs and associated data for the app and intranet failed. As a result, the user interface displayed fewer users than were actually present in the group, although all users remained correctly assigned within the system.

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Impact:

During the specified period, administrators suspected a potential "loss" of users, as the affected user groups did not display all members. While the users were indeed present in the system, they were not visible when the group was used as a filter criterion. Consequently, related features—such as @Mentions, the employee directory, and the user profile widget—were also impacted, displaying an incomplete list of users.

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Future Improvements:

We are taking steps to enhance the reliability of the synchronization process by leveraging search events to align data, aiming to prevent similar incidents in the future.

Please contact us at support@staffbase.com if you have any further questions regarding this topic or if any feature is still impacted against our expectations.