Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Summary
On September 23, 2025, between 15:30 and September 24, 11:00 \(CEST\), email sending through the Staffbase Email Classic WebApp was temporarily unavailable for customers in the EU region. The issue was resolved, and email functionality has been fully restored.
What Happened
A large number of emails sent to invalid recipients triggered a sending block by our email service provider. This led to a temporary pause in all outgoing emails from the Staffbase Email Classic WebApp within the EU environment. Once the root cause was identified, sending access was restored in coordination with the provider.
Impact
Between the afternoon of September 23 and the morning of September 24, 2025, customers using the Staffbase Email Classic WebApp in the EU region were unable to send emails. No emails were lost during this time, but all outgoing messages were temporarily blocked.
Future Improvements
We will implement additional checks for the operation of the affected service component and optimize the subsequent alerting to ensure that no more outages will occur due to potential misconfigurations. Thank you for your patience and understanding while we work to improve our services and prevent future incidents.
If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.