Summary On July 6, 2026, between 1:00 PM and 5:05 PM \(CEST\), customers on the European System, Americas System, and Asia/Pacific System experienced issues starting new conversations with the AI Assistant. Our teams successfully identified the cause and restored full service functionality.

What HappenedA recent update introduced a version mismatch between two internal system components supporting the AI Assistant. As a result, users were unable to start new AI Assistant conversations, with the interface appearing unresponsive and no error message shown. Other App/Intranet features continued to operate normally. Our team identified the issue and resolved it, restoring full functionality for the AI Assistant.

Impact Between 1:00 PM and 5:05 PM \(CEST\) on July 6, 2026, users on the European System, Americas System, and Asia/Pacific System may have been unable to start new AI Assistant conversations. Existing conversations were not affected, and no other platform features were impacted.

Future ImprovementsWe will implement additional checks for the operation of the AI Assistant service and improve our ability to detect and resolve similar issues more quickly in the future.

Thank you for your patience and understanding while we work to improve our services and prevent future incidents.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.