Welcome to Staffbase Status
We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
Scheduled
Our current SSO certificate is scheduled to expire on March 27th. To ensure uninterrupted access for your users, we have proactively deployed a new certificate. Both the new and the expiring certificates are currently active and available alongside each other. This dual-certificate setup is designed to guarantee a smooth, zero-downtime transition, accommodating any cached setups on your end.
What does this mean for you?
Depending on how your Identity Provider (IdP) is configured, you may need to take action before March 26th, so we recommend reaching out to your IT/internal team maintaining the SSO setups.
• If you are using our Metadata URL (Recommended): If your system is configured to dynamically fetch updates via our metadata URL, no manual action is required. Your system will automatically pick up the new certificate.
• If you uploaded the certificate manually: If you did not link to our metadata URL and instead uploaded the certificate directly into your system, you must manually upload the new certificate by March 26th. If the certificate is not updated by this date, your users will experience login failures once the old certificate expires on March 27th. If you perform the change upfront, please reach out to our support for switching to the new one right away.
Next Steps
You can download the new certificate or find our metadata URL here: https:///auth/saml/{SSOConfigID}/metadata - more info on finding this in your SSO Self Service in Studio can be found here in our developer portal under: https://developers.staffbase.com/references/sso-configuration-details/#sp-configuration-details
We highly recommend transitioning to the linking to metadata URL method if your IdP supports it, as it will eliminate the need for manual certificate rotations in the future.
If you have any questions, please let us know via support@staffbase.com. Our support team is happy to give insights to ensure this transition goes smoothly for your team.
What does this mean for you?
Depending on how your Identity Provider (IdP) is configured, you may need to take action before March 26th, so we recommend reaching out to your IT/internal team maintaining the SSO setups.
• If you are using our Metadata URL (Recommended): If your system is configured to dynamically fetch updates via our metadata URL, no manual action is required. Your system will automatically pick up the new certificate.
• If you uploaded the certificate manually: If you did not link to our metadata URL and instead uploaded the certificate directly into your system, you must manually upload the new certificate by March 26th. If the certificate is not updated by this date, your users will experience login failures once the old certificate expires on March 27th. If you perform the change upfront, please reach out to our support for switching to the new one right away.
Next Steps
You can download the new certificate or find our metadata URL here: https:///auth/saml/{SSOConfigID}/metadata - more info on finding this in your SSO Self Service in Studio can be found here in our developer portal under: https://developers.staffbase.com/references/sso-configuration-details/#sp-configuration-details
We highly recommend transitioning to the linking to metadata URL method if your IdP supports it, as it will eliminate the need for manual certificate rotations in the future.
If you have any questions, please let us know via support@staffbase.com. Our support team is happy to give insights to ensure this transition goes smoothly for your team.
This scheduled maintenance affects: App, Intranet & Staffbase Email (Common Features).