Resolved -
The issue is resolved and analytics are shown again for the affected mails. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Jan 16, 22:20 CET
Identified -
We have identified the root cause for analytics not being shown for emails send out in the last 6 hours (starting 3:00 PM CET) and will now take steps to fix the issue. No data is lost and the analytics for the affected mails will be available again after this incident is resolved.
Jan 16, 20:58 CET
Resolved -
Affected feature: user actions—including updates, creation of news or posts, as well as email click and open tracking.
Some users & administrators may have experienced not working update or deletion options for news, blocked usage of the trash feature, or changes to installations on prod/de1 not saving in the prod/de1 environment. This also affected some actions performed via API token starting at 6:51 AM CET. Our teams resolved the issue at 8:48 AM CET.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Jan 8, 09:21 CET