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[App/Intranet] [German System] - Long loading times on German server
Incident Report for Staffbase
Postmortem

As our investigation of the incident is complete, we would like to provide you with more detailed information about the incident that occurred on January 23, between 10:41 AM and 02:04 PM (CET).

Summary

On January 23, between 10:41 AM and 02:04 PM (CET), users on the German server have experienced long loading times when accessing the app/intranet.

What happened

Due to a change to the Scimmer, we encountered issues processing Scimmer requests and the app's performance has been impacted. The issue was solved by reverting the change and restarting the Scimmer.

Impact

During the mentioned period, all users on the German server experienced long loading times, and administrators may have noticed failing Scimmer requests.

Future improvements

We will add additional performance tests to ensure the reliability of the system.

Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.

Posted Feb 03, 2025 - 10:08 CET

Resolved
The issue has been resolved. We apologize for the inconvenience this has caused. If you are still experiencing difficulties, please contact us at support@staffbase.com. We are here to assist you.
Posted Jan 23, 2025 - 14:04 CET
Monitoring
After allocating additional resources, our teams are seeing improvements, so that users should be able to access the app/intranet without encountering any loading issues again. We will continue to closely monitor the situation and provide further updates soon.
Posted Jan 23, 2025 - 11:23 CET
Investigating
Some users may experience long loading times when accessing the app/intranet.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Posted Jan 23, 2025 - 10:41 CET
This incident affected: Employee App & Front Door Intranet (Web Application (Europe) [SLA], Native App - iOS, Native App - Android).