We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
As our investigation of the incident is complete, we would like to provide you with more detailed information about the incident that occurred on January 23, between 10:41 AM and 02:04 PM (CET).
Summary
On January 23, between 10:41 AM and 02:04 PM (CET), users on the German server have experienced long loading times when accessing the app/intranet.
What happened
Due to a change to the Scimmer, we encountered issues processing Scimmer requests and the app's performance has been impacted. The issue was solved by reverting the change and restarting the Scimmer.
Impact
During the mentioned period, all users on the German server experienced long loading times, and administrators may have noticed failing Scimmer requests.
Future improvements
We will add additional performance tests to ensure the reliability of the system.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.