{"page":{"id":"01KWYEGMG83NBXX4X52QKYK2NJ","name":"Staffbase","url":"https://status.staffbase.com/","updated_at":"2026-09-23T07:31:21Z"},"incidents":[{"id":"01M34S56533EREP7JVNYDH6W8H","name":"[European System] [App/Intranet/Email] Intermittent issues affecting Common Features in Europe","status":"resolved","created_at":"2026-09-22T14:43:42Z","updated_at":"2026-09-30T14:18:41Z","resolved_at":"2026-09-23T07:31:21Z","impact":"critical","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01M36JT8320JD837PAXKY8PQV5","body":"Service availability for our European services has been restored, and we are no longer observing issues related to the regional Microsoft Azure degradation.\n\nWe apologize for the inconvenience this has caused.\nPlease get in touch with us at [support@staffbase.com](mailto:support@staffbase.com \"support@staffbase.com\") in case you're still having any problems. We’re happy to help!","created_at":"2026-09-23T07:31:21Z","display_at":"2026-09-23T07:31:21Z","incident_id":"01M34S56533EREP7JVNYDH6W8H","status":"resolved","updated_at":"2026-09-23T07:31:21Z"},{"id":"01M34YHQ800G95DVXXSZ6555ZQ","body":"We have taken measures to address the issue affecting European services, and service availability has improved.\n\nMicrosoft Azure continues to report an active regional degradation. We are monitoring the platform closely while recovery is verified.","created_at":"2026-09-22T16:17:56Z","display_at":"2026-09-22T16:17:56Z","incident_id":"01M34S56533EREP7JVNYDH6W8H","status":"monitoring","updated_at":"2026-09-22T16:17:56Z"},{"id":"01M34WAE59NMQG017FKESFG7EP","body":"The issue is worsening and our European services are currently unavailable for many customers.\n\nWe have identified an ongoing issue with Microsoft Azure affecting the platform and are monitoring the situation closely.","created_at":"2026-09-22T15:39:00Z","display_at":"2026-09-22T15:39:00Z","incident_id":"01M34S56533EREP7JVNYDH6W8H","status":"identified","updated_at":"2026-09-22T15:39:00Z"},{"id":"01M34S5653EQ3TRXSJ09KJJ4WT","body":"We are investigating an issue with Microsoft Azure affecting parts of our European services. Some customers may experience intermittent errors or slow loading when using Common Features.\n\nWe are monitoring the situation closely and will provide further updates as more information becomes available.","created_at":"2026-09-22T14:43:42Z","display_at":"2026-09-22T14:43:42Z","incident_id":"01M34S56533EREP7JVNYDH6W8H","status":"investigating","updated_at":"2026-09-22T14:43:42Z"}]},{"id":"01M31MTS8J3B3J0ZSYQ3QKAQQ6","name":"[European System] [App/Intranet/Email] - Degraded performance","status":"resolved","created_at":"2026-09-21T09:30:24Z","updated_at":"2026-09-30T14:16:28Z","resolved_at":"2026-09-22T08:15:19Z","impact":"major","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01M342Y0WS9SA65ABDJW1RMAPY","body":"The issue is resolved. We apologize for the inconvenience this has caused. \n\nPlease get in touch with us at [support@staffbase.com](https://support@staffbase.com) in case you're still having any problems. We’re happy to help!","created_at":"2026-09-22T08:15:19Z","display_at":"2026-09-22T08:15:19Z","incident_id":"01M31MTS8J3B3J0ZSYQ3QKAQQ6","status":"resolved","updated_at":"2026-09-22T08:15:19Z"},{"id":"01M32C8RXPVPDHQ6GZ3PQYRGFN","body":"We have taken measures to address the degraded performance and the issue affecting Search on the European system. Performance levels have improved and Search functionality has been restored.\n\nWe will continue to monitor the system closely to ensure everything remains stable.","created_at":"2026-09-21T16:20:00Z","display_at":"2026-09-21T16:20:00Z","incident_id":"01M31MTS8J3B3J0ZSYQ3QKAQQ6","status":"monitoring","updated_at":"2026-09-21T16:20:00Z"},{"id":"01M31THZ6B8699TWKTFEB04FVQ","body":"Performance levels on the European system have returned to normal. However, we have identified that the Search function is currently not working as expected.\n\nOur teams are investigating this issue and working on a resolution.","created_at":"2026-09-21T11:10:27Z","display_at":"2026-09-21T11:10:27Z","incident_id":"01M31MTS8J3B3J0ZSYQ3QKAQQ6","status":"identified","updated_at":"2026-09-21T11:10:27Z"},{"id":"01M31MTS8JD8S1XCH5EZX203ME","body":"We have received reports that some customers on the European system are experiencing severely degraded performance when using the Staffbase web application.\n\nYou can see on which system your application is hosted by going to Studio \u003e Settings \u003e API Access.\n\nWe apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at [support@staffbase.com](mailto:support@staffbase.com \"support@staffbase.com\").","created_at":"2026-09-21T09:30:24Z","display_at":"2026-09-21T09:30:24Z","incident_id":"01M31MTS8J3B3J0ZSYQ3QKAQQ6","status":"investigating","updated_at":"2026-09-21T09:30:24Z"}]},{"id":"01M1P4ZN2Y4473WEGS6VZ8GKT4","name":"[App/Intranet/Email] [German System / US System] - Delay in Email Delivery due to Microsoft 365/Outlook server issues on the receiving end","status":"resolved","created_at":"2026-09-04T12:06:06Z","updated_at":"2026-09-06T14:11:39Z","resolved_at":"2026-09-04T15:05:50Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01M1PFE8ZJGK7HPZEWYT8A5MJ9","body":"The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!","created_at":"2026-09-04T15:08:51Z","display_at":"2026-09-04T15:07:26Z","incident_id":"01M1P4ZN2Y4473WEGS6VZ8GKT4","status":"resolved","updated_at":"2026-09-06T14:11:39Z"},{"id":"01M1PF8RQSQX29B0PRJQMJVPTS","body":"The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [support@staffbase.com](https://support@staffbase.com) in case you're still having any problems. We’re happy to help!","created_at":"2026-09-04T15:05:50Z","display_at":"2026-09-04T15:05:50Z","incident_id":"01M1P4ZN2Y4473WEGS6VZ8GKT4","status":"resolved","updated_at":"2026-09-04T15:05:50Z"},{"id":"01M1P4ZN2YB63C96W8691TW82Y","body":"Some customers might experience delayed delivery of emails sent from Staffbase (Email Modern and notification emails). Our investigation confirmed the emails were sent successfully from our side; the delay is caused by the recipient's mail provider, Microsoft 365/Outlook, temporarily deferring incoming messages during a period of high load on their end. No action is needed. Delayed emails should arrive as the receiving mail server works through its queue.\n\nDue to this issue, some customers with Microsoft 365/Outlook might not be able to receive answers to our Support Tickets right now, so feel free to use our ticket portal via support.staffbase.com.\n\nThank you for your patience while this is being addressed.\n\nIf you have any questions regarding this topic, please reach out to our support team at support@staffbase.com.","created_at":"2026-09-04T12:06:06Z","display_at":"2026-09-04T11:47:13Z","incident_id":"01M1P4ZN2Y4473WEGS6VZ8GKT4","status":"identified","updated_at":"2026-09-06T14:11:39Z"}]},{"id":"01M1KBWPWBK3MGHNGDME633M50","name":"[App/Intranet] [Global] - Brief service disruption","status":"resolved","created_at":"2026-09-03T10:09:06Z","updated_at":"2026-09-15T09:38:59Z","resolved_at":"2026-09-02T15:30:00Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01M1KBWPWB43Z19D0J6ARZHYDY","body":"Between 15:15 and 15:30 UTC (17:15-17:30 CEST) on September 2, some customers experienced elevated error rates and slow performance, affecting both our EU- and US-hosted environments. This was caused by an internal deployment change and resolved on its own within about fifteen minutes once traffic was rerouted back to normal.\n\nWe’re sorry for the disruption this caused. If you’re still seeing any related issues, please reach out to us at support@staffbase.com - we’re happy to help.","created_at":"2026-09-03T10:09:06Z","display_at":"2026-09-02T15:30:00Z","incident_id":"01M1KBWPWBK3MGHNGDME633M50","status":"resolved","updated_at":"2026-09-06T14:11:39Z"}]},{"id":"01M1BMNVHK2YSF2QPF046TPJ49","name":"[App/Intranet/Email] [Global] - Degraded Performance of AI Navigator, Podcast Generation and other AI parts of Staffbase","status":"resolved","created_at":"2026-08-31T10:08:43Z","updated_at":"2026-09-30T12:33:50Z","resolved_at":"2026-08-31T12:09:53Z","impact":"major","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01M1BZ3AEMZ6K39EY89SK1MGC1","body":"This incident has been resolved. The Navigator and other affected AI features are fully functional again. We are sorry for the trouble this has caused.\n\nPlease contact us at support@staffbase.com should you experience any further issues. We’re happy to help!","created_at":"2026-08-31T13:10:50Z","display_at":"2026-08-31T12:09:53Z","incident_id":"01M1BMNVHK2YSF2QPF046TPJ49","status":"resolved","updated_at":"2026-09-06T14:11:39Z"},{"id":"01M1BR013Z5QXDG9HH362H7G51","body":"We have taken measures to resolve the issue and restore the full functionality of all AI tools/parts within Staffbase. We will continue to monitor the systems until we are sure the issue is fully resolved.","created_at":"2026-08-31T11:06:42Z","display_at":"2026-08-31T10:18:31Z","incident_id":"01M1BMNVHK2YSF2QPF046TPJ49","status":"monitoring","updated_at":"2026-09-06T14:11:39Z"},{"id":"01M1BMNVHKQT7EM2T1763P663N","body":"Affected feature: Staffbase AI (Navigator, Podcast, Email/Page generation)\n\nSome customers may be experiencing trouble with our AI tools and encountering error messages when interacting with them.\n\nOur teams are investigating and will work to resolve this as fast as we can. We will share more information soon.\n\nWe apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at support@staffbase.com.","created_at":"2026-08-31T10:08:43Z","display_at":"2026-08-31T09:57:54Z","incident_id":"01M1BMNVHK2YSF2QPF046TPJ49","status":"investigating","updated_at":"2026-09-06T14:11:39Z"}]},{"id":"01KXGJN9JM2YZP40Y9VAFY6N9B","name":"[App/Intranet/Email] [Global] - error loading contents","status":"resolved","created_at":"2026-07-14T15:06:52Z","updated_at":"2026-09-06T14:11:39Z","resolved_at":"2026-07-15T08:08:01Z","impact":"major","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KYJ5FG2FMEHBR4JKBBR8VETQ","body":"**Summary**On July 14, 2026, between 3:50 PM and 4:59 PM \\(CEST\\), customers across all systems experienced service interruptions affecting multiple platform features. Our teams successfully identified the cause and restored full service functionality.\n\n**What Happened**A recent update introduced an authentication configuration issue that caused several platform features, including page loading, notifications, email, analytics, and link tracking, to return errors. Our team identified the issue and resolved it, restoring normal operations across all affected systems.\n\n**Impact**Between 3:50 PM and 4:59 PM \\(CEST\\) on July 14, 2026, customers on the European, Americas, and Asia/Pacific Systems may have experienced errors accessing pages, notifications, email, analytics, and link tracking features.\n\n**Future Improvements**We will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future.\n\nThank you for your patience and understanding while we work to improve our services and prevent future incidents.\n\nIf you have any questions or concerns, please do not hesitate to reach out to our customer support team at [support@staffbase.com](mailto:support@staffbase.com).","created_at":"2026-07-27T16:10:42Z","display_at":"2026-07-27T15:26:09Z","incident_id":"01KXGJN9JM2YZP40Y9VAFY6N9B","status":"resolved","updated_at":"2026-09-06T14:11:39Z"},{"id":"01KXJD9A6M30B889QEQC7H9EM3","body":"The issue is resolved. We apologize for the inconvenience this has caused.\n\nPlease get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!","created_at":"2026-07-15T08:11:26Z","display_at":"2026-07-15T08:08:01Z","incident_id":"01KXGJN9JM2YZP40Y9VAFY6N9B","status":"resolved","updated_at":"2026-09-06T14:11:39Z"},{"id":"01KXJD9A6MPFYZ85C72KY4MQ87","body":"We are continuing to monitor for any further issues.","created_at":"2026-07-15T08:11:26Z","display_at":"2026-07-15T07:37:18Z","incident_id":"01KXGJN9JM2YZP40Y9VAFY6N9B","status":"monitoring","updated_at":"2026-09-06T14:11:39Z"},{"id":"01KXGJN9JM83HY8KDBHBA6QGWG","body":"Update: We have deployed a fix for the issue. Functionality has been restored, and we are now monitoring all environments to confirm.\n\nWe will post a final update once monitoring confirms full stability.","created_at":"2026-07-14T15:06:52Z","display_at":"2026-07-14T14:54:14Z","incident_id":"01KXGJN9JM2YZP40Y9VAFY6N9B","status":"monitoring","updated_at":"2026-09-06T14:11:39Z"},{"id":"01KXGJN9JMPC9DGN0V3RFFQM78","body":"Some users may encounter an issue where forms, pages, or other content fail to load and instead display the error message \"error.unknown.title\".\n\nOur teams are investigating and will work to resolve this as fast as we can. We will share more information soon.\n\nWe apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.","created_at":"2026-07-14T15:06:52Z","display_at":"2026-07-14T14:10:51Z","incident_id":"01KXGJN9JM2YZP40Y9VAFY6N9B","status":"investigating","updated_at":"2026-09-06T14:11:39Z"}]},{"id":"01KX3KHNV89H2NW4GF5FH5EHS1","name":"[Email] [US System] - new drafts not appearing in Drafts list","status":"resolved","created_at":"2026-07-09T14:12:15Z","updated_at":"2026-09-06T14:11:39Z","resolved_at":"2026-07-10T06:29:28Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KXGC23T9X6TH5YZTVC14EPDY","body":"**Summary**On July 9, 2026, between 9:01 AM and 4:06 PM \\(CEST\\), customers on the Americas System experienced an issue where newly created Staffbase Employee Email drafts, scheduled emails, and sent emails did not appear in their respective list views. Our teams successfully identified the cause and restored full service functionality.\n\n**What Happened**A background indexing process responsible for populating email list views stopped functioning correctly, so newly created drafts, scheduled emails, and sent emails were not appearing in their respective lists even though they were saved successfully. Users received confirmation that their content was saved but could not locate it to view, edit, or send. Other regions were not affected. Our team identified the issue and resolved it, restoring normal visibility for all affected content.\n\n**Impact**Between 9:01 AM and 4:06 PM \\(CEST\\) on July 9, 2026, customers on the Americas System may have been unable to locate newly created Staffbase Employee Email drafts, scheduled emails, or sent emails in their list views, even though the content was saved successfully. Previously created content remained visible throughout. No data was lost during this incident.\n\n**Future Improvements**We will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future.\n\nThank you for your patience and understanding while we work to improve our services and prevent future incidents.\n\nIf you have any questions or concerns, please do not hesitate to reach out to our customer support team at [support@staffbase.com](mailto:support@staffbase.com).","created_at":"2026-07-14T13:11:32Z","display_at":"2026-07-14T12:19:36Z","incident_id":"01KX3KHNV89H2NW4GF5FH5EHS1","status":"resolved","updated_at":"2026-09-06T14:11:39Z"},{"id":"01KX5DVH9GT3YBQ3NAKG596AEQ","body":"This incident has been resolved. We are sorry for the trouble this has caused.\n\nPlease contact us at support@staffbase.com should you experience any further issues. We’re happy to help!","created_at":"2026-07-10T07:11:15Z","display_at":"2026-07-10T06:29:28Z","incident_id":"01KX3KHNV89H2NW4GF5FH5EHS1","status":"resolved","updated_at":"2026-09-06T14:11:39Z"},{"id":"01KX3PYWD48K32SBCBV9EA8VJM","body":"We have deployed a fix to resolve the issue affecting new Studio Email drafts in our US environment. Creating and viewing new drafts and templates should now work as expected. We will continue to monitor the systems until we are sure the issue is fully resolved.","created_at":"2026-07-09T15:11:53Z","display_at":"2026-07-09T14:19:55Z","incident_id":"01KX3KHNV89H2NW4GF5FH5EHS1","status":"monitoring","updated_at":"2026-09-06T14:11:39Z"},{"id":"01KX3KHNV850XHV52MND9AJF3Z","body":"We are investigating an issue affecting the creation of new Studio Email drafts and templates in our US environment. When creating a new draft, you may see a successful save confirmation, but the draft does not appear in your Drafts list afterward. Existing drafts and previously sent emails are not affected. Customers hosted in our EU environment are not affected. Our team is actively working to identify and resolve the cause. We will post an update as soon as we have more information.","created_at":"2026-07-09T14:12:15Z","display_at":"2026-07-09T14:01:06Z","incident_id":"01KX3KHNV89H2NW4GF5FH5EHS1","status":"investigating","updated_at":"2026-09-06T14:11:39Z"}]},{"id":"01KX0PNE4WSPFGYGDHHH9S8WFG","name":"[App/Intranet/Email] [German System / US System] - news unread notifications in menu not updated","status":"resolved","created_at":"2026-07-08T11:09:00Z","updated_at":"2026-09-06T14:11:39Z","resolved_at":"2026-07-09T11:43:05Z","impact":"minor","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KX3KHNZTXPRPCDASDWWBAHVE","body":"**Summary**On July 8, 2026, between 7:06 AM and 2:05 PM \\(CEST\\), customers on the European System experienced incorrect unread indicators on certain menu items, such as news pages and folders. Our teams successfully identified the cause and restored full service functionality.\n\n**What Happened**A recent update caused unread indicators on certain menu items, such as news pages and folders, to display incorrect information for some users. Some menu items continued to show unread counts for content that was no longer visible, while others stopped displaying an indicator at all. Our team identified the issue and resolved it, restoring accurate unread indicators for affected menu items. The Americas and Asia/Pacific Systems were also monitored as a precaution, and no impact was observed for customers in those regions.\n\n**Impact**Between 7:06 AM and 2:05 PM \\(CEST\\) on July 8, 2026, customers on the European System may have seen unread indicators on certain menu items, such as news pages and folders, that did not reflect current content, in some cases showing counts that could not be cleared or no indicator at all. No data was lost during this incident.\n\n**Future Improvements**We will implement additional checks for the display of menu unread indicators and improve our ability to detect and resolve similar issues more quickly in the future.Thank you for your patience and understanding while we work to improve our services and prevent future incidents.If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [support@staffbase.com](mailto:support@staffbase.com).","created_at":"2026-07-09T14:12:15Z","display_at":"2026-07-09T13:59:22Z","incident_id":"01KX0PNE4WSPFGYGDHHH9S8WFG","status":"resolved","updated_at":"2026-09-06T14:11:39Z"},{"id":"01KX3CPAF9JR0460HXEC2R39BA","body":"The issue is resolved. We apologize for the inconvenience this has caused.\n\nPlease get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!","created_at":"2026-07-09T12:12:27Z","display_at":"2026-07-09T11:43:05Z","incident_id":"01KX0PNE4WSPFGYGDHHH9S8WFG","status":"resolved","updated_at":"2026-09-06T14:11:39Z"},{"id":"01KX0XRF0KKZ8PSHDEV8D49TGY","body":"Update: We have deployed a fix for the issue that prevented unread notifications to properly update. Functionality has been restored, and we are now monitoring all environments to confirm.\n\nWe will post a final update once monitoring confirms full stability.","created_at":"2026-07-08T13:13:00Z","display_at":"2026-07-08T12:13:54Z","incident_id":"01KX0PNE4WSPFGYGDHHH9S8WFG","status":"monitoring","updated_at":"2026-09-06T14:11:39Z"},{"id":"01KX0PNE4WFXDPWW5PW434PB1T","body":"Affected feature: Menu Notifications\n\nSome users may experience an issue where the unread notification count does not update correctly in the notification menu.\n\nOur teams are investigating and will work to resolve this as fast as we can. We will share more information soon.\n\nYou can see on which system your application is hosted by going to the Studio \u003e Settings \u003e API Access and checking the tag next to the title.\n\nWe apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.","created_at":"2026-07-08T11:09:01Z","display_at":"2026-07-08T10:18:34Z","incident_id":"01KX0PNE4WSPFGYGDHHH9S8WFG","status":"investigating","updated_at":"2026-09-06T14:11:39Z"}]},{"id":"01KWYEKQHQ5DENN8JA758T3TZ5","name":"Service disruption in the German datacenter (Search API)","status":"resolved","created_at":"2026-07-07T14:09:47Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2019-07-11T12:12:27Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKQHQ8QZ0DCHR3TVKXTSB","body":"The issue has been resolved and all the users should appear in the search again. We apologize for the inconvenience.\n\nFeel free to reach out to us via support@staffbase.com if you need any assistance or help.","created_at":"2026-07-07T14:09:47Z","display_at":"2019-07-11T12:12:27Z","incident_id":"01KWYEKQHQ5DENN8JA758T3TZ5","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKQHQJ7DYZVXHTRZ7EGQV","body":"The cause has been identified and we are about to implement a solution. We will keep you posted.\n\nFeel free to reach out to us via support@staffbase.com if you need any assistance or help.","created_at":"2026-07-07T14:09:47Z","display_at":"2019-07-11T09:29:41Z","incident_id":"01KWYEKQHQ5DENN8JA758T3TZ5","status":"identified","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKQHQTC5TZK3Y3CK5P75X","body":"We are currently experiencing a service disruption for our API in our German Datacenter. You might not get any results from searches in the employee directory, admin panel as well as directly via the API.\n\nOur team is working to identify the root cause. We will post additional updates as soon as possible.\n\nFeel free to reach out to us via support@staffbase.com if you need any assistance or help.","created_at":"2026-07-07T14:09:47Z","display_at":"2019-07-11T07:44:03Z","incident_id":"01KWYEKQHQ5DENN8JA758T3TZ5","status":"investigating","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKQR8M1QS60CRVKMAVYEB","name":"Partial service disruption: Android applications stuck in loading mode","status":"resolved","created_at":"2026-07-07T14:09:47Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2019-06-27T15:19:31Z","impact":"minor","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKQR8C79VRSWPQ2NHX31N","body":"We are happy to inform you that the difficulties with opening the app on some Android devices have been fixed. 🎉\n\nThrough our tests with different devices and app versions and other independent sources, we can confirm that the app is now fully functional again on all Android devices.\n\nAfter our developers identified the new Chrome update to version 75 as the cause of the difficulties and got in touch with Google, Google has now run another update in the background to fix this version. Every Android user already has this latest version and you don't need to update the app or Google Chrome.\n\nIn single cases, you might still experience the issue but you can make your app work again as usual by once closing it completely so that it's no longer running in the background and then reopening the app. To do this, follow these steps (please note that this may vary slightly depending on the type of device):\n\n1. Open the task manager. Depending on the device, by tapping on the three dashes or the square in the lower bar.\n\n2. Close the app. Depending on the device, by tapping on \"X\" or \"Close all\".\n\n3. Open the app as usual and log in.\n\nFeel free to reach out to us via support@staffbase.com if you need any assistance or help.","created_at":"2026-07-07T14:09:47Z","display_at":"2019-06-27T15:19:31Z","incident_id":"01KWYEKQR8M1QS60CRVKMAVYEB","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKQR82D6BW5PJNTGYQ2Z5","body":"We have identified an issue which might sporadically interrupt loading your Staffbase App on Android devices.\n\nBackground: Google has rolled out a new version of Chrome on Android devices and it's very likely that it's related to the behavior. Google Chrome (even though it might not be installed on your phone) is used within the app, which makes it necessary for loading. The behavior only occurs with this latest version of Chrome and seems to affect other apps as well.\n\nOur developers are working on a solution and are already in contact with Google to restore the app's functionality as quickly as possible.\n\nIn the meantime, we've prepared workarounds to help you and your users still get into the app. Feel free to contact our staff via support@staffbase.com and we'll send you everything you need (in German and English).\n\nWe apologize for the inconvenience. We will keep you updated on this topic.","created_at":"2026-07-07T14:09:47Z","display_at":"2019-06-20T15:18:25Z","incident_id":"01KWYEKQR8M1QS60CRVKMAVYEB","status":"identified","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKQXH78X5HANVZ6X2PPBZ","name":"Partial service disruption: static content widgets","status":"resolved","created_at":"2026-07-07T14:09:47Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2019-05-03T15:03:53Z","impact":"minor","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKQXHN9C7EN533CFZC9VR","body":"The issue has been resolved and your web app will be updated within the next hours.\n\nPlease feel free to reach out to us via support@staffbase.com if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.","created_at":"2026-07-07T14:09:48Z","display_at":"2019-05-03T15:03:53Z","incident_id":"01KWYEKQXH78X5HANVZ6X2PPBZ","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKQXHJDDJSP3E2T5ZG8A2","body":"We are currently experiencing a partial service disruption within our static content widget. The static content widget is often being used on static pages to pull dynamic information from user profiles (e.g. first name, last name and other profile data) to display it on a static page.\n\nPlease do not attempt to save any changes for static pages containing this widget, as it might cause the widget to not work anymore.\n\nOur team already identified the issue and is working on a fix, which will be deployed automatically. If you see your widget not working anymore - please do not hesitate to contact support@staffbase.com so we can have a look at it directly.\n\nWe will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:47Z","display_at":"2019-05-03T12:44:48Z","incident_id":"01KWYEKQXH78X5HANVZ6X2PPBZ","status":"identified","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKR3CKE3CBWRXZM2FKBG0","name":"Service disruption in the German data center (media files)","status":"resolved","created_at":"2026-07-07T14:09:48Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2019-05-02T08:36:08Z","impact":"minor","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKR3CY3PJ73K7W0TWD0FE","body":"The issue has been resolved.\n\nPlease feel free to reach out to us via support@staffbase.com if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.","created_at":"2026-07-07T14:09:48Z","display_at":"2019-05-02T08:36:08Z","incident_id":"01KWYEKR3CKE3CBWRXZM2FKBG0","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKR3CTJC16FB3KW5EHX20","body":"We are continuing to work on a fix for this issue. The issue should be gone for new uploads but some older images might be still unreachable right now.","created_at":"2026-07-07T14:09:48Z","display_at":"2019-05-02T07:53:04Z","incident_id":"01KWYEKR3CKE3CBWRXZM2FKBG0","status":"identified","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKR3CNVP31DPBXGCAAB52","body":"We are currently experiencing a service disruption in the German data center. Your media files might be loading periodically slow or might be unreachable.\n\nOur team is working to identify the root cause. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:48Z","display_at":"2019-05-02T07:33:44Z","incident_id":"01KWYEKR3CKE3CBWRXZM2FKBG0","status":"identified","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKRAMM85RC74C5W4NFY4N","name":"Service disruption in the German datacenter","status":"resolved","created_at":"2026-07-07T14:09:48Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2019-05-01T08:43:27Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKRAM4BEE3KYYZFCRDB5Q","body":"Our monitoring has been finished and the issue has been resolved. We apologize for the inconvenience caused by this incident.\n\nPlease feel free to reach out to us via support@staffbase.com if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.","created_at":"2026-07-07T14:09:48Z","display_at":"2019-05-01T08:43:27Z","incident_id":"01KWYEKRAMM85RC74C5W4NFY4N","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKRAME6Y5Q22AXRJZ0TPT","body":"A solution has been implemented and we are monitoring the systems. Your app should be reachable again but may be slower than usual, media files (PDF, attachments etc.) could be unreachable at the moment.\n\nWe will keep you posted.","created_at":"2026-07-07T14:09:48Z","display_at":"2019-04-30T16:31:20Z","incident_id":"01KWYEKRAMM85RC74C5W4NFY4N","status":"monitoring","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKRAM07MEP9NQ4PG0HK3E","body":"We are continuing to work on a fix for this issue.","created_at":"2026-07-07T14:09:48Z","display_at":"2019-04-30T16:21:55Z","incident_id":"01KWYEKRAMM85RC74C5W4NFY4N","status":"identified","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKRAMWNCPFV70GZ1AVM2F","body":"Our external hosting provider (1\u00261 IONIS) has identified issues within its storage system.\n\nWe will keep you posted.","created_at":"2026-07-07T14:09:48Z","display_at":"2019-04-30T16:12:55Z","incident_id":"01KWYEKRAMM85RC74C5W4NFY4N","status":"identified","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKRAMM1K86TX5FSEJTEMC","body":"We are currently experiencing a service disruption in the German datacenter. Your app might be periodically slow or unresponsive.\n\nOur team is working to identify the root cause. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:48Z","display_at":"2019-04-30T15:46:12Z","incident_id":"01KWYEKRAMM85RC74C5W4NFY4N","status":"investigating","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKRMVEVE7G0FEPD36WWTJ","name":"Delay in email delivery","status":"resolved","created_at":"2026-07-07T14:09:48Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2019-04-18T11:04:34Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKRMVGR2WWXNMJRYHSHSN","body":"The issue has been resolved. We apologize for the inconvenience.","created_at":"2026-07-07T14:09:48Z","display_at":"2019-04-18T11:04:34Z","incident_id":"01KWYEKRMVEVE7G0FEPD36WWTJ","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKRMVKC007DNTND545V6D","body":"We are currently experiencing a delay for emails being sent from our system (notifications, invitations, updates). Our team is working to identify the root cause. We will post additional updates as soon as possible.\n\nPlease feel free to reach out to us via support@staffbase.com if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.","created_at":"2026-07-07T14:09:48Z","display_at":"2019-04-18T07:33:35Z","incident_id":"01KWYEKRMVEVE7G0FEPD36WWTJ","status":"investigating","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKS2XFETKHACPXDD7W5NW","name":"Encoding error within menu entries","status":"resolved","created_at":"2026-07-07T14:09:49Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2019-02-08T12:06:22Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKS2XH3EHDM41THWSBDDP","body":"The issue has been resolved and the fix is live. We apologize for the inconvenience.","created_at":"2026-07-07T14:09:49Z","display_at":"2019-02-08T12:06:22Z","incident_id":"01KWYEKS2XFETKHACPXDD7W5NW","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKS2XB9TQWZAVYDZEQ9V7","body":"The cause has been identified and we are about to implement a solution.","created_at":"2026-07-07T14:09:49Z","display_at":"2019-02-08T10:48:05Z","incident_id":"01KWYEKS2XFETKHACPXDD7W5NW","status":"identified","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKS2XHW9EEKK0SNZTMBSD","body":"We are currently experiencing an encoding error within the Staffbase Apps. Some menu entries and the admin panel might show a wrong encoding for umlauts.\n\nOur team is working to identify the root cause. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:49Z","display_at":"2019-02-08T08:45:01Z","incident_id":"01KWYEKS2XFETKHACPXDD7W5NW","status":"investigating","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKSQFHBXKB1178JW0RFTX","name":"Feature Disruption: Notification emails of scheduled post are sometimes send too early","status":"resolved","created_at":"2026-07-07T14:09:49Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2018-11-15T15:33:37Z","impact":"minor","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKSQFST1N8JH6JDC4RVPC","body":"The issue has been resolved. We apologize for the inconvenience.\n\nPlease feel free to reach out to us via support@staffbase.com if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.","created_at":"2026-07-07T14:09:50Z","display_at":"2018-11-15T15:33:37Z","incident_id":"01KWYEKSQFHBXKB1178JW0RFTX","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKSQFVNSSDEZ5X38JAVTM","body":"The cause has been identified and we are about to implement a solution. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:49Z","display_at":"2018-11-15T09:12:52Z","incident_id":"01KWYEKSQFHBXKB1178JW0RFTX","status":"identified","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKSQFT0J97XTCP6HNTVJG","body":"We are currently experiencing a feature disruption for the German and International system. While using the \"Schedule Post\"  feature of news posts, emails could be sent out instantly. The emails which are sent might lead to the still unpublished article which is not accessible for users yet.\n\nWe advise customers to not schedule news posts with email notifications at the moment.\n\nOur team is working to identify and mitigate the root cause. Please feel free to reach out to us via support@staffbase.com if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.\n\nWe will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:49Z","display_at":"2018-11-14T23:00:48Z","incident_id":"01KWYEKSQFHBXKB1178JW0RFTX","status":"investigating","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKT1GFN95NAZR056M89S2","name":"Service disruption: Open Groups","status":"resolved","created_at":"2026-07-07T14:09:50Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2018-09-27T16:34:32Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKT1GG2AP1X2MBKTXVBZY","body":"The issue has been resolved and the \"Open Groups\" feature is working again.\n\nSome users might have lost their internal and/or their open groups. The internal groups can be re-added with your next user import.\n\nPlease feel free to reach out to us via support@staffbase.com if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.","created_at":"2026-07-07T14:09:50Z","display_at":"2018-09-27T16:34:32Z","incident_id":"01KWYEKT1GFN95NAZR056M89S2","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKT1GX8Q8SC5WTAHQBQR2","body":"We are currently experiencing a service disruption with our \"Open Groups\" feature. Users who are manually removing themselves from a Open Group might be also removed from internal and/or conditional groups. This could cause the menu to disappear.\n\nOur team is working hard to identify the root cause. We will keep you posted!","created_at":"2026-07-07T14:09:50Z","display_at":"2018-09-27T13:15:53Z","incident_id":"01KWYEKT1GFN95NAZR056M89S2","status":"identified","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKT6NRX4KY50M98B8J8JS","name":"Service disruption: Forms not working on Internet Explorer 11","status":"resolved","created_at":"2026-07-07T14:09:50Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2018-09-11T16:02:53Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKT6NKVKCB4CPHAQHXS8W","body":"The issue has been resolved and our Forms are working on Internet Explorer 11 again. We apologize for the inconvenience.","created_at":"2026-07-07T14:09:50Z","display_at":"2018-09-11T16:02:53Z","incident_id":"01KWYEKT6NRX4KY50M98B8J8JS","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKT6NFC4V2CS3TCWX86QT","body":"We are currently experiencing a service disruption for our Forms Plugin, which might not work on Internet Explorer 11.\n\nOur team is working to identify the root cause. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:50Z","display_at":"2018-09-11T13:03:44Z","incident_id":"01KWYEKT6NRX4KY50M98B8J8JS","status":"investigating","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKTJ4791V87R4VJKFY18Y","name":"Service disruption in the German datacenter","status":"resolved","created_at":"2026-07-07T14:09:50Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2018-09-04T08:08:20Z","impact":"minor","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKTJ4HK6D1JF7V1HXFAAP","body":"The issue has been resolved. We apologize for the inconvenience.","created_at":"2026-07-07T14:09:50Z","display_at":"2018-09-04T08:08:20Z","incident_id":"01KWYEKTJ4791V87R4VJKFY18Y","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKTJ4MNR102N73X72A72H","body":"A solution has been implemented.","created_at":"2026-07-07T14:09:50Z","display_at":"2018-09-03T12:23:06Z","incident_id":"01KWYEKTJ4791V87R4VJKFY18Y","status":"monitoring","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKTJ46V0ERDFT95NFWHB1","body":"We are currently experiencing a service disruption in the German datacenter. Your app might be periodically slow or unresponsive.\n\nOur team is working to resolve the root cause. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:50Z","display_at":"2018-09-03T08:47:25Z","incident_id":"01KWYEKTJ4791V87R4VJKFY18Y","status":"identified","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKTTJ6ZFJWA3RZTBGS9E2","name":"Service disruption in the US datacenter","status":"resolved","created_at":"2026-07-07T14:09:50Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2018-08-30T20:50:25Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKTTJ3CAKNK944BXNG9GT","body":"The issue has been resolved. We attempt to still send out missed notifications as possible. We apologize for the inconvenience.","created_at":"2026-07-07T14:09:51Z","display_at":"2018-08-30T20:50:25Z","incident_id":"01KWYEKTTJ6ZFJWA3RZTBGS9E2","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKTTJS10SAN8840RPS9GW","body":"We are currently experiencing an outage in our US datacenter. Push messages and email notifications are currently not working  for the clients hosted on our US system.\n\nOur team is working to identify the root cause. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:50Z","display_at":"2018-08-30T19:34:09Z","incident_id":"01KWYEKTTJ6ZFJWA3RZTBGS9E2","status":"investigating","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKVM0D57ZZS3KFA9EMYE6","name":"Service disruption in the German datacenter","status":"resolved","created_at":"2026-07-07T14:09:51Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2018-07-05T15:09:05Z","impact":"critical","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKVM0KY8TMJ3NZBQYTTB6","body":"The issue has been resolved. The Media System is back up and fully operational.\n\nPlease refresh/restart your browser if the problem still persists.\n\nWe apologize for the inconvenience. Feel free to contact support@staffbase.com for any follow-up questions.","created_at":"2026-07-07T14:09:52Z","display_at":"2018-07-05T15:09:05Z","incident_id":"01KWYEKVM0D57ZZS3KFA9EMYE6","status":"resolved","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKVM0BXWYGGZPA3YNBGNW","body":"The Core API (Germany) is back up. We are currently implementing the hotfix for the uploads.","created_at":"2026-07-07T14:09:51Z","display_at":"2018-07-05T13:28:00Z","incident_id":"01KWYEKVM0D57ZZS3KFA9EMYE6","status":"identified","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKVM0TTSA6HRJJ5QSPJR7","body":"The cause has been identified and we are about to implement a solution. We have had problems with some media files and will therefore restrict the upload of some formats. We will keep you updated.","created_at":"2026-07-07T14:09:51Z","display_at":"2018-07-05T13:06:38Z","incident_id":"01KWYEKVM0D57ZZS3KFA9EMYE6","status":"identified","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKVM0YYB24JJ3F6MXH9KP","body":"We are currently experiencing very high load on the German Backend and are currently working full speed on a quickfix. For that we currently disabled all media servers. Only already cached pictures and videos will load, uploads will fail.","created_at":"2026-07-07T14:09:51Z","display_at":"2018-07-05T12:31:58Z","incident_id":"01KWYEKVM0D57ZZS3KFA9EMYE6","status":"identified","updated_at":"2026-09-06T14:11:53Z"},{"id":"01KWYEKVM0T93CK045Z2V6WHR0","body":"We are currently experiencing a service disruption in the German datacenter. Your app might be periodically slow or unresponsive.\n\nOur team is working to identify the root cause. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:51Z","display_at":"2018-07-05T12:15:13Z","incident_id":"01KWYEKVM0D57ZZS3KFA9EMYE6","status":"investigating","updated_at":"2026-09-06T14:11:53Z"}]},{"id":"01KWYEKVZMMHKRJB8MDXQQAERY","name":"Service disruption in the German datacenter","status":"resolved","created_at":"2026-07-07T14:09:52Z","updated_at":"2026-09-06T14:11:53Z","resolved_at":"2018-06-13T13:07:53Z","impact":"minor","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKVZMDA1REJQ02GRAJ7XV","body":"The issue has been resolved. We apologize for the inconvenience.","created_at":"2026-07-07T14:09:52Z","display_at":"2018-06-13T13:07:53Z","incident_id":"01KWYEKVZMMHKRJB8MDXQQAERY","status":"resolved","updated_at":"2026-09-06T14:11:54Z"},{"id":"01KWYEKVZM3W1RFVS4CG3D8GD8","body":"We are currently experiencing a service disruption in the German datacenter. Your app might be periodically slow or unresponsive.\n\nOur team is working to identify the root cause. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:52Z","display_at":"2018-06-13T12:37:06Z","incident_id":"01KWYEKVZMMHKRJB8MDXQQAERY","status":"investigating","updated_at":"2026-09-06T14:11:54Z"}]},{"id":"01KWYEKWPQX6CVXANMSMTPM874","name":"Service disruption in the US datacenter","status":"resolved","created_at":"2026-07-07T14:09:52Z","updated_at":"2026-09-06T14:11:54Z","resolved_at":"2018-04-24T15:25:55Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKWPQVKG0SGT48ZF0B923","body":"The issue has been resolved. We apologize for the inconvenience.","created_at":"2026-07-07T14:09:52Z","display_at":"2018-04-24T15:25:55Z","incident_id":"01KWYEKWPQX6CVXANMSMTPM874","status":"resolved","updated_at":"2026-09-06T14:11:54Z"},{"id":"01KWYEKWPQM9AWRJHYZ04TECNC","body":"The cause has been identified and we are about to implement a solution.","created_at":"2026-07-07T14:09:52Z","display_at":"2018-04-24T13:06:33Z","incident_id":"01KWYEKWPQX6CVXANMSMTPM874","status":"identified","updated_at":"2026-09-06T14:11:54Z"},{"id":"01KWYEKWPQDQ8RXG7WKMSSY12Q","body":"We are currently experiencing a partial outage in our US datacenter. Availability of apps might be decreased.\n\nOur team is working to identify the root cause. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:52Z","display_at":"2018-04-24T12:59:16Z","incident_id":"01KWYEKWPQX6CVXANMSMTPM874","status":"investigating","updated_at":"2026-09-06T14:11:54Z"}]},{"id":"01KWYEKX4R4Y0WC7D57N91M61T","name":"Service disruption: www.staffbase.com","status":"resolved","created_at":"2026-07-07T14:09:53Z","updated_at":"2026-09-06T14:11:54Z","resolved_at":"2018-03-20T13:51:19Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKX4R29QHC7Q6DCAJX1ZV","body":"The website is back up.","created_at":"2026-07-07T14:09:53Z","display_at":"2018-03-20T13:51:19Z","incident_id":"01KWYEKX4R4Y0WC7D57N91M61T","status":"resolved","updated_at":"2026-09-06T14:11:54Z"},{"id":"01KWYEKX4RK7HQKPD4AQ7MH0BX","body":"We are currently experiencing a service disruption for our website www.staffbase.com\n\nOur team is working to identify the root cause. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:53Z","display_at":"2018-03-20T13:21:40Z","incident_id":"01KWYEKX4R4Y0WC7D57N91M61T","status":"investigating","updated_at":"2026-09-06T14:11:54Z"}]},{"id":"01KWYEKXJG139XZ63QF9B9AXS3","name":"Service disruption in the German datacenter (NO CDN)","status":"resolved","created_at":"2026-07-07T14:09:53Z","updated_at":"2026-09-06T14:11:54Z","resolved_at":"2018-02-14T16:40:15Z","impact":"none","page_id":"01KWYEGMG83NBXX4X52QKYK2NJ","incident_updates":[{"id":"01KWYEKXJGJWJTR2F9HD4Y8NYY","body":"The issue has been resolved. We apologize for the inconvenience.","created_at":"2026-07-07T14:09:53Z","display_at":"2018-02-14T16:40:15Z","incident_id":"01KWYEKXJG139XZ63QF9B9AXS3","status":"resolved","updated_at":"2026-09-06T14:11:54Z"},{"id":"01KWYEKXJGDFSP5RGBK44DC6VD","body":"A solution has been implemented and we are monitoring the system actively. Images should load again like expected. If you see any unusual behaviour please report it to support@staffbase.com","created_at":"2026-07-07T14:09:53Z","display_at":"2018-02-14T16:12:54Z","incident_id":"01KWYEKXJG139XZ63QF9B9AXS3","status":"monitoring","updated_at":"2026-09-06T14:11:54Z"},{"id":"01KWYEKXJG27M0GKRDYF3EV7GA","body":"We are currently experiencing a service disruption in the German datacenter. Images might not load if your app is hosted on the german datacenter and CDN is turned off.\n\nOur team is working to identify the root cause. We will post additional updates as soon as possible.","created_at":"2026-07-07T14:09:53Z","display_at":"2018-02-14T16:04:56Z","incident_id":"01KWYEKXJG139XZ63QF9B9AXS3","status":"investigating","updated_at":"2026-09-06T14:11:54Z"}]}]}